Shangri-La Sydney | Sydney ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

176 Cumberland Street, Sydney, Australia, 2000

Shangri-La Sydney, a 5-star hotel with an 8.6/10 rating on Booking.com, offers luxurious accommodations overlooking the iconic Sydney Opera House and Sydney Harbour Bridge. The hotel features award-winning dining, a health club with a gym, indoor pool, and Chi, The Spa. Located in The Rocks, this hotel provides a sophisticated urban retreat with panoramic views.

Rooms & Amenities

Shangri-La Sydney features 565 luxurious rooms and suites across 36 levels. Panoramic views include the Sydney Harbour Bridge, Sydney Opera House, and The Rocks district. Many accommodations include marble bathrooms and spacious designs, providing guests with a modern and refined stay.

Dining Options

Dining options include Altitude Restaurant, serving contemporary Australian cuisine with a focus on local produce. The New York-inspired Blu Bar on 36 provides cocktails alongside sweeping views of the harbour. A breakfast buffet with over 156 items, including locally sourced ingredients, is offered at Café Mix.

Leisure & Business

The health club offers a fully equipped gym, an indoor pool, sauna, and whirlpool spa. Chi, The Spa provides a range of wellness treatments. Shangri-La also has extensive business facilities, including customizable meeting spaces for events.

Location & Transportation

Shangri-La Sydney is situated close to numerous transport options, including train (Wynyard and Circular Quay) and bus services. Nearby attractions include the Museum of Contemporary Art, SEA LIFE Sydney Aquarium, and the Queen Victoria Building, all within a short distance from The Rocks.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Horizon Premier Sydney Harbour King Club Lounge Access

Max:

3 persons

650 sq. feet

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Deluxe Harbour Bridge King

Max:

3 persons

485 sq. feet

Bed options:

1 King-size bed

Landscape view

Shower

Heating

room details

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Deluxe Harbour Bridge Twin

Max:

3 persons

540 sq. feet

Bed options:

2 Single beds

Landscape view

Shower

Heating

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Sydney4600 ft

Airports

Kingsford Smith (SYD) 8.1 mi

Wollongong (WOL) 63.9 mi

Train

Circular Quay Station1400 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Parking

AUD 105 per day

Luggage storage

Locker room

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle
Cookware/ Kitchen utensils

Services

Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Baby pushchair
Children's menu

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Indoor swimming pool
Sun terrace
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Body scrub
Facial
Treatment room
Body wraps
Full body massage

Room features

Air conditioning
Heating
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Separate tub and shower
Free toiletries
Bathroom telephone

Self-catering

Electric kettle
Cookware/ Kitchen utensils

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

176 Cumberland Street, Sydney, Australia, 2000

Map view

street view

176 Cumberland Street, Sydney, Australia, 2000

City landmarks

Opera House

Sydney Opera House

4300 ft

Park

Royal Botanic Gardens

4300 ft

Aquarium

SEA LIFE Sydney Aquarium

4700 ft

Gallery

Art Gallery of New South Wales

1.1 mi

Amusement Park

Luna Park Sydney

1.3 mi

Museum

Australian National Maritime Museum

1.1 mi

Sydney

Darling Harbour

1.1 mi

Park

Hyde Park

1.0 mi

Mall

Queen Victoria Building

4800 ft

Church

St Mary's Cathedral

1.0 mi

Sydney Cove

Circular Quay

2100 ft

Sydney

Sydney Harbour

1.6 mi

Zoo

WILD LIFE Sydney Zoo

4300 ft

Museum

Museum of Sydney

2100 ft

Museum

Hyde Park Barracks Museum

5000 ft

Westfield Centrepoint 100 Market St Retail Level 5

Sydney Tower Eye Observation Deck

3700 ft

Garden

Chinese Garden of Friendship

1.4 mi

Museum

Justice and Police Museum

2600 ft

Sydney NSW 2000

Darling Harbour dining

1.2 mi

University

Sydney Conservatorium of Music

3400 ft

Museum

Madame Tussauds Sydney

4500 ft

Museum

Powerhouse Museum

1.2 mi

10 Macquarie St

The Mint

4500 ft

Nearby

Bridge

Sydney Harbour Bridge

1500 ft

Mall

The Rocks

1400 ft

Museum

Museum of Contemporary Art Australia

1600 ft

Planetarium

Sydney Observatory

1900 ft

Sydney Harbour Bridge

Pylon Lookout at Sydney Harbour Bridge

1800 ft

Museum

The Rocks Discovery Museum

1600 ft

Bridge

Sydney Harbour Bridge Climb

1500 ft

Restaurants

Altitude Restaurant

300 ft

176 Cumberland St Shangri-La Hotel Sydney

Cafe Mix

100 ft

176 Cumberland Street

Blu Bar on 36

100 ft

176 Cumberland St Level 36

The Lobby Lounge

100 ft

161 Sussex St Four Points by Sheraton Sydney

Kobe Jones Teppanyaki

100 ft

176 Cumberland St The Rocks

The Brasserie

100 ft

L 1 176 Cumberland St

Mr. Wong

1800 ft

3 Bridge Lane

The Rocks Teppanyaki

400 ft

176 Cumberland St

Harts Pub

400 ft

Corner Gloucester & Essex Streets

The Quartier Bistro & Bar

600 ft

98 Gloucester St

Maybe Sammy

700 ft

115 Harrington St

Brew Cafe

800 ft

121 Harrington St

Reviews and Ratings

Reviews from guests about their experience.

62%

loved their spa retreat and can’t wait to return.

6.2/10

Nice

Rooms

6.6

Location

8.6

Service

5.6

Dining

5.4

4.5/5 based on 8205 reviews

#102 of 209 hotels in Sydney based on Tripadvisor

Dick

United Kingdom, March 2025

5.2/10

I had a mixed experience at Shangri-La Sydney. While the views and the comfortable bed were impressive, I found the service lacking. The check-in process was painfully slow, and I was disappointed with the dining options, particularly the chaotic atmosphere at the restaurant. Overall, it was a decent stay but not the luxurious experience I anticipated.

Rooms

7.0

My room was spacious, light, and airy, with lovely bedding and great views of the Opera House. However, I did experience an issue when my room wasn't made up on my second day. This was frustrating given the hotel's reputation.

Service

5.0

The staff were friendly, but the service felt inconsistent. I had to call housekeeping to ensure I had a cleaned room, and the slow check-in process was really discouraging. It didn’t meet my expectations for a five-star hotel.

Location

7.0

The location offered amazing views and was good for exploring the city, but it was on a steep hill, which made getting around a bit of a hassle. I can see how it might be challenging for those less mobile.

Dining

5.0

I found the dining options lacking in quality and efficiency. The breakfast buffet did not live up to my expectations, feeling unappealing and lacking variety. Dining at the Blu bar was chaotic, and I was frustrated with the minimum spend policy and slow service. It left a lot to be desired.

Facilities

6.0

The hotel amenities were standard but not really good. The leisure facilities were clean yet basic, lacking more luxurious aspects like a sauna or steam room. I think there's potential for improvement in this area.

Kenneth

United Kingdom, February 2025

6.0/10

I had an enjoyable stay at Shangri-La Sydney, mainly due to the excellent service and stunning views from my room. The Horizon Club staff were particularly welcoming and attentive, making my experience nice. However, the rooms could use some modernization, and I found the parking fees to be exorbitant. Overall, it was a relaxing getaway, though the hotel could improve in some areas to justify its price. 🌟🌉

Rooms

7.0

While my room boasted a fantastic view of the Sydney Harbour, I felt the decor and technology were in need of an update. The spaciousness and amenities were great, but components like the bathrooms felt a bit tired compared to other 5-star experiences.

Service

8.0

The service was great, especially in the Horizon Club where staff were friendly and attentive. They made sure I was always looked after during my stay. However, I did encounter one manager who seemed overwhelmed at busy times, affecting the overall experience slightly.

Location

9.0

The hotel's location is excellent, with easy access to Circular Quay and other attractions like the Opera House and Botanical Gardens. Although the walk back can be steep, it's worth it for the views and convenience. A cab can be a quick solution for those who prefer not to walk.

Dining

7.0

Dining at the Horizon Club was a delight with a fantastic breakfast and lovely atmosphere, though I found the prices a bit steep. The lounge offered great service, but I wish the dining experience had a bit more variety rather than being somewhat limited. Furthermore, Blu Bar didn't quite meet my expectations due to the high prices.

Facilities

7.0

The facilities were decent, with good room service and convenient services like valet parking. However, the lack of a sauna or spa availability was disappointing. Though they offered standard amenities, I expected more from a hotel of this caliber.

Danny

United Kingdom, January 2025

6.6/10

My stay at Shangri-La Sydney offered amazing views and a comfortable atmosphere, but several issues during my visit dampened the experience. The location was perfect, close to everything I wanted to explore, yet the dining options fell short, especially considering the cost. Despite these drawbacks, the staff's efforts and the hotel's ambiance provided some redeeming qualities.

Rooms

6.0

I loved my room, which was spacious and spotless with an very nice view of the Opera House. However, I encountered issues like a temperamental toilet flush and a broken curtain pull, which went unaddressed over the course of my stay.

Service

5.0

While the staff overall were friendly and eager to help, I found that the service could have been more efficient. There were moments when I felt like my requests were viewed as a nuisance, particularly during busy times.

Location

9.0

The location was fantastic, perfect for exploring the area and enjoying the sights. I appreciated being close to so many dining options and attractions, making it easy to venture out.

Dining

5.0

Although I enjoyed some aspects of the dining experience, like the Christmas buffet, I was disappointed by the limited menu items and slow service. The pre-booked drinks package I expected was not honored, leading to quite a frustrating dining experience.

Facilities

5.0

The facilities had great potential, but issues like unavailable spa amenities and poor in-room dining options let them down. I was especially surprised that the quality did not meet my expectations, considering the hotel's reputation.

Samantha

United Kingdom, December 2024

7.4/10

Overall, my stay at the Shangri-La Sydney was quite enjoyable, especially due to its fantastic location and impressive gym facilities. However, the service left much to be desired, with some staff being unhelpful and the dining experience somewhat chaotic. The room itself was spacious and had stunning views, but there were moments that highlighted the need for better management.

Rooms

8.0

I was thrilled with my Deluxe room that offered panoramic views of the Harbour Bridge and the Opera House. It had a spacious layout, comfy bed, and well-appointed bathroom. However, I did hear about other guests' rooms not being cleaned properly upon check-in.

Service

5.0

The front desk staff were friendly, but I encountered some issues with an aggressive manager named Tiffany, which negatively impacted my experience. The overall service seemed to lack attentiveness, as I noticed confusion with bookings and slow responses from some staff.

Location

9.0

The hotel's location is a major plus.being so close to the Harbour, the Rocks, and the Opera House made it perfect for my needs. I really appreciated being able to easily explore the area.

Dining

5.0

Breakfast in the restaurant was decent, but I found it could get very busy, and the food quality was hit or miss. I overheard others complaining about the dining experience, which felt chaotic at times.

Facilities

7.0

I loved the gym.it was impressive and well-equipped, putting many hotel gyms to shame. Yet, the slow elevators were a bit of a nuisance, which detracted from the overall experience.

Christopher

United Kingdom, October 2024

6.4/10

I had a mixed experience during my stay at Shangri-La Sydney. The location is truly fantastic for exploring the city, boasting stunning views of both the Sydney Opera House and the Harbour Bridge. However, the service left much to be desired, with several issues regarding room management and staff responsiveness. I found it difficult to get timely assistance, and some amenities were lacking, which detracted from the overall experience.

Rooms

5.0

I stayed in a Deluxe Darling Harbor King room that was spacious and offered amazing views, but the odour in the room was quite off-putting. I also faced issues with housekeeping, as they didn’t restock essentials properly.

Service

5.0

While some staff members were friendly, I felt the service was inconsistent. There was a lack of proactive support from the management when I raised concerns about my room, which didn’t sit well with me.

Location

9.0

The hotel's location is ideal for exploring Sydney. It's within walking distance to Circular Quay and the Rocks, making it easy to experience the city. I loved the views from my room and found it convenient to get around, even if some areas required a bit of a climb.

Dining

5.0

I wasn't impressed with the dining options available at the hotel. The meal prices felt exorbitant, and it seemed like there were better places nearby that offered more value for money.

Facilities

6.0

The hotel had decent facilities, including a gym and pool, but the overall upkeep didn't reflect the luxury standard I expected. There were delays with room service, which added to my frustration during the stay.

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Shangri-La Sydney, Sydney

About the Hotel

Rooms & Amenities

Dining Options

Leisure & Business

Location & Transportation

Choose your room type

Price and Room Availability

Getting around

Facilities

General

Sports & Fitness

Guest Parking

Services

Dining

Business

Children

Facilities for people with disabilities

Spa & Leisure

Room features

Bathroom

Self-catering

Media

Room decor

Location

Reviews and Ratings